Shipping & Returns
We can ship to virtually any address in Canada. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
We may ship items under 1 Kg / 2.2 lbs to the U.S using USPS priority mail. Please send us a message if you would like to have an item shipped to you. We will update you on a shipping price (usually 16 USD or below).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Standard shipping 7-14 business days
Expedited shipping 3-5 business days
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return & Exchange Policy
You may return most new, unused items within 15 days of delivery.
- Products missing or with altered serial numbers and used software are non-returnable and non-refundable.
- We reserve the right to impose a 15%-30% restocking fee to cover our shipping and labour costs.
- 50% of your original order price may be imposed for returns with but not limited to missing/damaged packaging, missing/damaged accessories, missing/damaged manuals.
You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases you will receive a refund faster than this. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply open a chat with us. To ensure a smooth process please include your order number and your reason for return. If applicable, please include your serial number. You may repack the packing slip we sent with your item.